I don't think so: Most premium-rate callcentres still lose money. It's not that ... | Hacker News

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		PanMan on Dec 8, 2009 \| parent \| context \| favorite \| on: Designers should be arbiters of truth - Mr. X of A... I don't think so: Most premium-rate callcentres still lose money. It's not that easy to make a profit on 50 cts/min, of which half goes to the telco's.

robk on Dec 8, 2009 [–]

I'm certain for Ryanair and EasyJet, everything they do is calculated to extract maximum value from the customer. Call centers included.

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