>What's so evil about requiring a small form to be filled out?
What's so evil about requiring a 20 minute form to be filled out in order to cancel?
>The questions are directly relevant to the act of canceling
For The Ladders, and not for the user. The user is done with questions and just wants to cancel. The website is demanding that the consumer do free labor for it in return for the privilege of canceling. It's not tricking you, it's simply extorting you. Combined with...
>[...]say, The Ladder's decision to auto-renew monthly subscriptions while hiding that fact at the bottom of the page in small gray font[...]
...it's a direct statement that if you don't participate in our consumer research program, we will withdraw $25 from your account every month until you do. I don't even think that's legal.
Easy solution: send a certified letter with your cancellation notice; any charges after that can be legally reported as CC fraud. Enough people do that, and maybe they won't be pulling that bullshit anymore.
Eight months of billing at $25 a pop, and they won't stop until you fill out their stupid form; screwing them over with a CC fraud charge would be worth $200 to me, if they're going to be that shady.
What's so evil about requiring a 20 minute form to be filled out in order to cancel?
>The questions are directly relevant to the act of canceling
For The Ladders, and not for the user. The user is done with questions and just wants to cancel. The website is demanding that the consumer do free labor for it in return for the privilege of canceling. It's not tricking you, it's simply extorting you. Combined with...
>[...]say, The Ladder's decision to auto-renew monthly subscriptions while hiding that fact at the bottom of the page in small gray font[...]
...it's a direct statement that if you don't participate in our consumer research program, we will withdraw $25 from your account every month until you do. I don't even think that's legal.