They chose StackOverflow for their support system at one point.
At one point, they've also chosen a web forum, a wiki lots of devs bought into (but which they later entirely blew away and replaced with Bing searches of their site), and probably a half-dozen attempts at official on-site docs.
When I saw they'd offloaded to StackOverflow, I thought that was an idea that had some promise, but the big question in my mind was how long until it reached the critical mass where it would consist of more out-of-date answers than current ones. And what they'd do when it does.
The answer, of course, is likely move fast and break something, and heaven help the people who had the idea of building something on top of their quicksand.
a wiki lots of devs bought into (but which they later entirely blew away and replaced with Bing searches of their site)
They seemed to have fixed it now, but for a while the search box would return results from the wiki, which had been removed, leading you on an endless tempting "the answer you want is just around the corner" unhelpful drugery.
At one point, they've also chosen a web forum, a wiki lots of devs bought into (but which they later entirely blew away and replaced with Bing searches of their site), and probably a half-dozen attempts at official on-site docs.
When I saw they'd offloaded to StackOverflow, I thought that was an idea that had some promise, but the big question in my mind was how long until it reached the critical mass where it would consist of more out-of-date answers than current ones. And what they'd do when it does.
The answer, of course, is likely move fast and break something, and heaven help the people who had the idea of building something on top of their quicksand.