Samsung sucks. Their customer support is a joke. And this is across the world. Right now I am back in Brazil, just got a new samsung product. It was delivered non-functioning. Hours since I submitted a ticket. No answer. Talking to a real human being is impossible.
It seems that way. The camera on the S24U seems to be a decent piece of engineering which is totally hosed by awful software and a sensor that can't be accessed at full res by third party apps.