The tweet actually reflects the culture of Carta, how they care about their customers and the experience I had when I used them. Carta was charging me $8,000 per year at the time I used them. I found an alternative that had all the features for 10% of the price (Cake Equity - https://www.cakeequity.com/ - for the curious). It took me multiple calls with customer representative to cancel my account because Carta did not want to automatically add an option for people to cancel their plan.
There are competitors that have (1) better product (2) cheaper and (3) better customer success. Nobody has to stay with Carta. Just move away, and you can get better service at an affordable price. I used Cake Equity, but I am sure there are other options available.
> It took me multiple calls with customer representative to cancel my account because Carta did not want to automatically add an option for people to cancel their plan.
This is not how most people would describe "care about [...] customers."
There are competitors that have (1) better product (2) cheaper and (3) better customer success. Nobody has to stay with Carta. Just move away, and you can get better service at an affordable price. I used Cake Equity, but I am sure there are other options available.