So I take it your datacenter has never burned down?
Sorry, had to poke fun a little bit, obviously there's always a chance of having a bad experience. I've only had to interact with Hetzner support once, and it was positive, we determined that a consumer grade CPU was aggressively going into some sleep mode the Linux kernel wasn't waking up from, and the Hetzner support guy agreed that was the problem and determined it was possible to disable that feature in the BIOS, and went ahead and did that for us.
And of course the fact that that was necessary was on us for running our production on their consumer grade CPUs.
I believe Hetzner and maybe also OVH have a much bigger role to play in the deployments of the future. The big cloud players are overplaying their hands, and it's becoming more and more attractive to run on bare metal as devops tooling improves.
Fun story: Hetzner lost a colocation due to overheating like almost 20 years ago. Everyone has to learn over time that eventually adds up to deep domain knowledge. Both Hetzner and OVH have built custom solutions for buildings, climate and energy monitoring.
Not only that, but for some deployments it is actually preferable to limit the amount of money you can pay. In other words, better for the service to be down than for the company or person to be bankrupt. Last I checked, that simply wasn't possible with AWS (no, alerts are not the same thing).
Imo that's a must have feature for any cloud hosting provider - I don't want to bankrupt my company/myself because I misconfigure something or write a bug.
I recall there being discussion about it on HN before and a lot of people being confused as to why anyone needs it though.
Sorry, had to poke fun a little bit, obviously there's always a chance of having a bad experience. I've only had to interact with Hetzner support once, and it was positive, we determined that a consumer grade CPU was aggressively going into some sleep mode the Linux kernel wasn't waking up from, and the Hetzner support guy agreed that was the problem and determined it was possible to disable that feature in the BIOS, and went ahead and did that for us.
And of course the fact that that was necessary was on us for running our production on their consumer grade CPUs.
I believe Hetzner and maybe also OVH have a much bigger role to play in the deployments of the future. The big cloud players are overplaying their hands, and it's becoming more and more attractive to run on bare metal as devops tooling improves.